Refund Policy

REFUNDS POLICY

(IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to
your credit card or original method of payment, within a 7-15 working days.

WHEN WILL I GET MY REFUNDS ?

Your refund will be completed as per the below mentioned timelines. Please note, that the refunds are dependent on external agencies such as banks, payment gateways and external couriers (for cheques).

Debit card/credit card/netbanking 7-15 working days from the refund initiation date
NEFT transfer 7-15 working days from the refund initiation date
Fasense Voucher Within 12 hours

 


IF YOU PAID THROUGH CASH ON DELIVERY HOW YOU WILL GET YOUR REFUND ?

If the mode of payment was cash on delivery (COD), We will initiate a NEFT bank transfer to your bank account. Fasense Team will contact you for your bank account details. It normally takes 7-15 days for your money to get reflected in your bank account. You may also choose to have the amount refunded as Fasense (Gift Voucher) so you can purchase any product from Fasense.com without any hassles.
Once you agree for NEFT refund, you will receive an email from Fasense customer support team asking for Bank Name, Account Number, Account Holder’s name, IFSC code and Location of the bank. We initiate refund process as soon as we receive the details from you and it takes 7-15 working days for the money to be credited to your account.

SALE ITEMS (IF APPLICABLE)

Only regular priced items may be refunded, unfortunately Deal / Promotional items cannot be refunded.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at sales@fasense.com

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at sales@fasense.com

AND, SEND YOUR ITEM TO:
FASENSE LIFESTYLE PRIVATE LIMITED
BUILDING NO.9, GROUND FLOOR, 1st 60th FEET ROAD
MOLBARNAD EXTENSION BADARPUR NEW DELHI-110044


GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to
give to you later, we will send a refund to the gift giver and he will find out about your return. 

SHIPPING

To return your product, You should mail your product to: Fasense Lifestyle Private Limited,
Building No. 9, Ground Floor, 1st, 60 Feet Road, Molbarnad Extension Badarpur New Delhi-110044
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over Rs.500, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
$1 Days
$2 Hours
$3 Minutes
$4 Second